Rebranding is never just a marketing exercise—especially when the organization has nearly a century of history and a membership base that cares deeply about how things have always been done. That was the situation at the Racquet Sports Professionals Association (RSPA) when we undertook a full enterprise rebrand from the USPTA to the RSPA—one of the most important transitions the organization had faced in decades.

Competitive threats rarely arrive out of nowhere. More often, they come from places you know well. That was the reality the Racquet Sports Professionals Association (RSPA) faced in mid-2025 with the launch of USTA Coaching—a new initiative from the sport’s most powerful governing body, backed by significant resources and national visibility. For decades, the relationship between the USTA and the RSPA had been complementary.

There’s a moment every organization hits where the problem isn’t strategy — it’s infrastructure. That was the case at the Racquet Sports Professionals Association (RSPA) when I took a hard look at two foundational systems that touched nearly every member and prospect: the website and the Career Center. Both were critical. Both were underperforming. And neither had meaningful budget behind them.